{"id":859,"date":"2026-08-31T17:28:41","date_gmt":"2026-08-31T15:28:41","guid":{"rendered":"https:\/\/miakoro.com\/shipping-and-returns\/"},"modified":"2026-11-04T13:10:18","modified_gmt":"2026-11-04T11:10:18","slug":"shipping-and-returns","status":"publish","type":"page","link":"https:\/\/miakoro.com\/en\/shipping-and-returns\/","title":{"rendered":"Shipping and Returns"},"content":{"rendered":"\n<div class=\"wp-block-group mk-pagina\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group mk-legale\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group mk-mb-20\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<style>.mkpp{font-family:Jost,sans-serif;font-weight:300;color:var(--grigio,#736B62);font-size:17px;line-height:1.85}\n.mkpp strong,.mkpp b{color:var(--crema,#211C18);font-weight:500}\n.mkpp a{color:var(--crema,#211C18);text-underline-offset:3px}\n.mkpp a:hover{color:var(--oro,#C9A96E)}\n.mkpp ul,.mkpp ol{margin:0;padding-left:20px}\n.mkpp li{margin-bottom:10px}\n.mkpp li::marker{color:var(--oro,#C9A96E)}\n.mkpp p{margin:0 0 14px}\n.mkpp p:last-child{margin-bottom:0}\n\n.mkpp-callout{\n  border-left:2px solid var(--oro,#C9A96E);\n  background:rgba(201,169,110,.07);\n  padding:24px 28px;margin:0 0 8px;\n}\n.mkpp-callout h4{\n  font-family:Jost,sans-serif;font-size:13px;letter-spacing:.22em;text-transform:uppercase;\n  color:var(--oro,#C9A96E);margin:0 0 12px;font-weight:400;\n}\n.mkpp-callout ul{margin:0;padding-left:18px}\n.mkpp-callout li:last-child{margin-bottom:0}\n\n.mkpp-nota{font-size:15px;font-style:italic;color:var(--grigio,#736B62);margin:16px 0 0}\n\n.mkpp-addr{\n  margin:22px 0 0;padding:20px 24px;\n  border:1px solid rgba(33,28,24,.12);\n  font-size:16px;line-height:1.7;\n}\n.mkpp-addr .et{\n  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font-size:11px;letter-spacing:.16em;text-transform:uppercase;color:var(--grigio,#736B62);\n  }\n  .mkpp-grid tr td:first-child::before{margin-top:0}\n}\n\n.mkpp-firma{\n  margin-top:44px;padding-top:20px;border-top:1px solid rgba(33,28,24,.12);\n  font-size:14.5px;color:var(--grigio,#736B62);font-style:italic;\n}\n<\/style>\n<\/div><\/div>\n\n\n\n<p class=\"mk-leg-occhiello mk-mb-34 wp-block-paragraph\">Shipping and returns<\/p>\n\n\n\n<h1 class=\"wp-block-heading mk-leg-titolo mk-mb-36\">Shipping, delivery, and returns policy<\/h1>\n\n\n\n<div class=\"wp-block-group mk-leg-testo mk-mb-54 mk-leg-testo--intro\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"mk-p-libero wp-block-paragraph\">Customer information \u00b7 Brand owned by ZOE TECH S.R.L. \u00b7 Last updated: August 2026<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group mkpp mk-mb-20\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group mkpp-callout\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h4 class=\"wp-block-heading\">Our promise of quality and service<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">At MIAKORO, we take care of every piece of jewelry from the moment of its creation until it arrives at its destination. Secure packaging, reliable shipping through dedicated partners, and a transparent return service are the pillars of our shopping experience. <\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading mk-leg-h2 mk-mt-38 mk-mb-34\">1. Shipping times and methods<\/h2>\n\n\n\n<div class=\"wp-block-group mk-leg-testo mk-mb-40\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\">All orders are processed and prepared at our workshops <strong>within 24 hours<\/strong> of confirmation. Domestic shipments are handled exclusively by Poste Italiane, with real-time tracking and signature required upon delivery.<br\/>For shipments within the European Union, Poste Italiane relies on DHL, while for shipments to non-EU countries it relies on the local postal network. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">During the initial pre-launch phase, please allow an additional 2 weeks for order processing.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group mkpp mk-mb-20\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"mkpp\"><table class=\"mkpp-grid\">\n<thead><tr><th>Destination<\/th><th>Courier<\/th><th>Estimated time<\/th><th>Cost<\/th><\/tr><\/thead>\n<tbody>\n<tr>\n  <td data-l=\"Destinazione\"><strong>Italy<\/strong> (all regions)<\/td>\n  <td data-l=\"Corriere\">Poste Italiane<\/td>\n  <td data-l=\"Tempi stimati\">2-3 business days*<\/td>\n\n  <td data-l=\"Costo\"><strong>Free**<\/strong><\/td>\n<\/tr>\n<tr>\n  <td data-l=\"Destinazione\"><strong>European Union<\/strong><\/td>\n  <td data-l=\"Corriere\">Poste Italiane + DHL<\/td>\n  <td data-l=\"Tempi stimati\">4-5 business days<\/td>\n  <td data-l=\"Costo\">Calculated at checkout<span class=\"sub\">Free over \u20ac350***<\/span><\/td>\n<\/tr>\n<tr>\n  <td data-l=\"Destinazione\"><strong>Non-EU countries<\/strong><\/td>\n  <td data-l=\"Corriere\">Poste Italiane + local couriers<\/td>\n  <td data-l=\"Tempi stimati\">7-15 business days<\/td>\n  <td data-l=\"Costo\">Calculated at checkout<\/td>\n<\/tr>\n<\/tbody><\/table>\n<p class=\"mkpp-nota\">* For smaller islands or particularly remote areas, delivery may take up to an additional 24 hours.<\/p>\n<p class=\"mkpp-nota\">** Except for hard-to-reach postal codes, where shipping costs \u20ac14.90 (free over \u20ac350).<\/p>\n<p class=\"mkpp-nota\">*** Valid in the following countries: <span class=\"mk-paesi-gratuiti\">Albania, Algeria, Austria, Bangladesh, Belgium, Benin, Bolivia, Bulgaria, Burkina Faso, Cambodia, Cameroon, Central African Republic, China, Colombia, Congo (Brazzaville), Congo (Kinshasa), Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Egypt, Estonia, Ethiopia, Finland, France, Georgia, Germany, Ghana, Gibraltar, Greece, Hong Kong, Hungary, India, Iraq, Ireland, Israel, Ivory Coast, Jordan, Kenya, Latvia, Lebanon, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Malawi, Malaysia, Malta, Mauritania, Mauritius, Monaco, Morocco, Nepal, Netherlands, Niger, Nigeria, Norway, Oman, Pakistan, Palestinian Territory, Poland, Portugal, Romania, Rwanda, Senegal, Sierra Leone, Slovakia, Slovenia, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Trinidad and Tobago, Tunisia, T\u00fcrkiye, Uganda, United Kingdom (UK), Yemen, Zimbabwe<\/span>.<\/p>\n<p class=\"mkpp-nota\">Delivery times are estimates and begin from the moment the order has been processed and handed over to the courier. Once the package is entrusted to Poste Italiane, delivery depends solely on the courier and not on MIAKORO. <\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group mkpp mk-mb-20\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"mkpp-nota wp-block-paragraph\">For smaller islands or particularly remote areas, delivery may take up to an additional 24 hours.<\/p>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading mk-leg-h2 mk-mt-38 mk-mb-34\">2. Package tracking and secure delivery<\/h2>\n\n\n\n<div class=\"wp-block-group mk-leg-testo mk-mb-36\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\">As soon as your shipment is handed over to Poste Italiane, you will receive an email with a <strong>tracking code<\/strong> to follow your order&#8217;s journey in real time on the Poste Italiane website or app.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group mkpp mk-mb-20\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li>Products travel in <strong>discreet and protected packaging, with no external indication of the contents<\/strong>, to protect privacy and transport security.<\/li>\n\n\n\n<li>The risk of loss or damage passes to the customer at the moment they, or a third party designated by them, take physical possession of the package (Art. 63 of the Consumer Code).<\/li>\n\n\n\n<li>Upon delivery, we invite you to check the integrity of the packaging. If the package shows clear signs of tampering or damage, accept the delivery &#8220;subject to inspection&#8221; or refuse it, providing the reason to the courier. <\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading mk-leg-h2 mk-mt-38 mk-mb-34\">3. Right of withdrawal and return policy<\/h2>\n\n\n\n<div class=\"wp-block-group mk-leg-testo mk-mb-38\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\">In accordance with the Consumer Code (Legislative Decree 206\/2005) and our Terms and Conditions, anyone purchasing as a <strong>Consumer<\/strong> has the right to withdraw from the purchase, without penalty and without having to specify the reason, within <strong>14 calendar days<\/strong> from the date of receipt of the products.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group mkpp mk-mb-20\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group mkpp-callout\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h4 class=\"wp-block-heading\">Conditions for accepting returns<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The jewelry must be returned <strong>intact, never worn, undamaged, and free of signs of use<\/strong>.<\/li>\n\n\n\n<li>The product must be accompanied by the <strong>original case, certificate of authenticity and warranty, sealed security tags<\/strong>, and any attached gifts.<\/li>\n\n\n\n<li>Personalized, engraved, or custom-made products created at the specific request of the customer are <strong>excluded from the right of withdrawal<\/strong> (Art. 59, paragraph 1, letter c of the Consumer Code).<\/li>\n<\/ul>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading mk-leg-h2 mk-mt-38 mk-mb-34\">4. Return procedure, step by step<\/h2>\n\n\n\n<div class=\"wp-block-group mk-leg-testo mk-mb-36\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\">To make a return quickly and safely, follow these steps:<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group mkpp mk-mb-20\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<ol class=\"wp-block-list\">\n<li><strong>Send the request:<\/strong> write to <a href=\"mailto:info@miakoro.com\">info@miakoro.com<\/a> indicating the order number, the code of the products you want to return and, if you wish, the reason.<\/li>\n\n\n\n<li><strong>Wait for authorization:<\/strong> customer service will verify the request and send you packaging instructions along with the Return Form.<\/li>\n\n\n\n<li><strong>Prepare the package:<\/strong> place the jewelry in its original packaging and put it in a rigid, well-sealed box, attaching the Return Form.<\/li>\n\n\n\n<li><strong>Ship the return:<\/strong> hand the package to a courier of your choice within 14 days of the notice of withdrawal. The direct costs of the return are the responsibility of the customer, unless there is a specific promotion or authorization for a free return. <\/li>\n<\/ol>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group mkpp mk-mb-20\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group mkpp-addr\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"mk-p-libero wp-block-paragraph\"><span class=\"et\">Return shipping address<\/span><strong>ZOE TECH SRL \u2014 MIAKORO Returns Service<\/strong><br\/>Via Degli Artigiani 13<br\/>24040 Fornovo San Giovanni (BG) \u2014 Italy<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading mk-leg-h2 mk-mt-38 mk-mb-34\">5. Refund times and methods<\/h2>\n\n\n\n<div class=\"wp-block-group mk-leg-testo mk-mb-36\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Once the return is received at our warehouse, quality control will verify the integrity of the returned jewelry.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group mkpp mk-mb-20\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li>If the return meets all conditions, we will send you a confirmation email and arrange the <strong>refund within 14 days<\/strong> from the date we were informed of the decision to withdraw. We may withhold the refund until we have received the goods or proof of their shipment. <\/li>\n\n\n\n<li>The refund is made using the <strong>same payment method<\/strong> used for the purchase (credit back to card, PayPal account, bank transfer), unless otherwise expressly agreed.<\/li>\n\n\n\n<li>All payments made in our favor are refunded, including any initial standard delivery costs.<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading mk-leg-h2 mk-mt-38 mk-mb-34\">6. Assistance and defective products<\/h2>\n\n\n\n<div class=\"wp-block-group mk-leg-testo mk-mb-20\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\">If you have received a defective, damaged product or one that does not match your order, we apologize for the inconvenience. All our products benefit from a <strong>24-month Legal Warranty of Conformity<\/strong>. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Write to us immediately at <a href=\"mailto:info@miakoro.com\">info@miakoro.com<\/a> attaching a photo of the defect: we will provide a replacement or free repair at our expense, taking care of the pickup via express courier.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group mkpp mk-mb-20\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"mkpp-firma wp-block-paragraph\">Information document for ZOE TECH S.R.L. (MIAKORO<sup class=\"mk-tm\">\u00ae<\/sup>) \u2014 compliant with Italian and European regulations on electronic commerce.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Shipping and returns Shipping, delivery, and returns policy Customer information \u00b7 Brand owned by ZOE TECH S.R.L. \u00b7 Last updated: August 2026 Our promise of quality and service At MIAKORO, we take care of every piece of jewelry from the moment of its creation until it arrives at its destination. Secure packaging, reliable shipping through [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/mk-pagina.php","meta":{"footnotes":""},"class_list":["post-859","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/miakoro.com\/en\/wp-json\/wp\/v2\/pages\/859","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/miakoro.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/miakoro.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/miakoro.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/miakoro.com\/en\/wp-json\/wp\/v2\/comments?post=859"}],"version-history":[{"count":12,"href":"https:\/\/miakoro.com\/en\/wp-json\/wp\/v2\/pages\/859\/revisions"}],"predecessor-version":[{"id":1350,"href":"https:\/\/miakoro.com\/en\/wp-json\/wp\/v2\/pages\/859\/revisions\/1350"}],"wp:attachment":[{"href":"https:\/\/miakoro.com\/en\/wp-json\/wp\/v2\/media?parent=859"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}