Shipping and returns
Shipping, delivery, and returns policy
Customer information · Brand owned by ZOE TECH S.R.L. · Last updated: August 2026
Our promise of quality and service
At MIAKORO®, we take care of every piece of jewelry from the moment of its creation until it arrives at its destination. Secure packaging, reliable shipping through dedicated partners, and a transparent return service are the pillars of our shopping experience.
1. Shipping times and methods
All orders are processed and prepared at our workshops within 24 hours of confirmation. Domestic shipments are handled exclusively by Poste Italiane, with real-time tracking and signature required upon delivery.
For shipments within the European Union, Poste Italiane relies on DHL, while for shipments to non-EU countries it relies on the local postal network.
During the initial pre-launch phase, please allow an additional 2 weeks for order processing.
| Destination | Courier | Estimated time | Cost |
|---|---|---|---|
| Italy (all regions) | Poste Italiane | 2-3 business days* | Free** |
| European Union | Poste Italiane + DHL | 4-5 business days | Calculated at checkoutFree over €350*** |
| Non-EU countries | Poste Italiane + local couriers | 7-15 business days | Calculated at checkout |
* For smaller islands or particularly remote areas, delivery may take up to an additional 24 hours.
** Except for hard-to-reach postal codes, where shipping costs €14.90 (free over €350).
*** Valid in the following countries: Albania, Algeria, Austria, Bangladesh, Belgium, Benin, Bolivia, Bulgaria, Burkina Faso, Cambodia, Cameroon, Central African Republic, China, Colombia, Congo (Brazzaville), Congo (Kinshasa), Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Egypt, Estonia, Ethiopia, Finland, France, Georgia, Germany, Ghana, Gibraltar, Greece, Hong Kong, Hungary, India, Iraq, Ireland, Israel, Ivory Coast, Jordan, Kenya, Latvia, Lebanon, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Malawi, Malaysia, Malta, Mauritania, Mauritius, Monaco, Morocco, Nepal, Netherlands, Niger, Nigeria, Norway, Oman, Pakistan, Palestinian Territory, Poland, Portugal, Romania, Rwanda, Senegal, Sierra Leone, Slovakia, Slovenia, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Trinidad and Tobago, Tunisia, Türkiye, Uganda, United Kingdom (UK), Yemen, Zimbabwe.
Delivery times are estimates and begin from the moment the order has been processed and handed over to the courier. Once the package is entrusted to Poste Italiane, delivery depends solely on the courier and not on MIAKORO®.
For smaller islands or particularly remote areas, delivery may take up to an additional 24 hours.
2. Package tracking and secure delivery
As soon as your shipment is handed over to Poste Italiane, you will receive an email with a tracking code to follow your order’s journey in real time on the Poste Italiane website or app.
- Products travel in discreet and protected packaging, with no external indication of the contents, to protect privacy and transport security.
- The risk of loss or damage passes to the customer at the moment they, or a third party designated by them, take physical possession of the package (Art. 63 of the Consumer Code).
- Upon delivery, we invite you to check the integrity of the packaging. If the package shows clear signs of tampering or damage, accept the delivery “subject to inspection” or refuse it, providing the reason to the courier.
3. Right of withdrawal and return policy
In accordance with the Consumer Code (Legislative Decree 206/2005) and our Terms and Conditions, anyone purchasing as a Consumer has the right to withdraw from the purchase, without penalty and without having to specify the reason, within 14 calendar days from the date of receipt of the products.
Conditions for accepting returns
- The jewelry must be returned intact, never worn, undamaged, and free of signs of use.
- The product must be accompanied by the original case, certificate of authenticity and warranty, sealed security tags, and any attached gifts.
- Personalized, engraved, or custom-made products created at the specific request of the customer are excluded from the right of withdrawal (Art. 59, paragraph 1, letter c of the Consumer Code).
4. Return procedure, step by step
To make a return quickly and safely, follow these steps:
- Send the request: write to info@miakoro.com indicating the order number, the code of the products you want to return and, if you wish, the reason.
- Wait for authorization: customer service will verify the request and send you packaging instructions along with the Return Form.
- Prepare the package: place the jewelry in its original packaging and put it in a rigid, well-sealed box, attaching the Return Form.
- Ship the return: hand the package to a courier of your choice within 14 days of the notice of withdrawal. The direct costs of the return are the responsibility of the customer, unless there is a specific promotion or authorization for a free return.
Return shipping addressZOE TECH SRL — MIAKORO® Returns Service
Via Degli Artigiani 13
24040 Fornovo San Giovanni (BG) — Italy
5. Refund times and methods
Once the return is received at our warehouse, quality control will verify the integrity of the returned jewelry.
- If the return meets all conditions, we will send you a confirmation email and arrange the refund within 14 days from the date we were informed of the decision to withdraw. We may withhold the refund until we have received the goods or proof of their shipment.
- The refund is made using the same payment method used for the purchase (credit back to card, PayPal account, bank transfer), unless otherwise expressly agreed.
- All payments made in our favor are refunded, including any initial standard delivery costs.
6. Assistance and defective products
If you have received a defective, damaged product or one that does not match your order, we apologize for the inconvenience. All our products benefit from a 24-month Legal Warranty of Conformity.
Write to us immediately at info@miakoro.com attaching a photo of the defect: we will provide a replacement or free repair at our expense, taking care of the pickup via express courier.
Information document for ZOE TECH S.R.L. (MIAKORO®) — compliant with Italian and European regulations on electronic commerce.